Return and Exchange

Return and Exchange Policy

Tran Climatisation (Montreal, Laval, North Shore, South Shore)

At Tran Climatisation, we are committed to providing high-quality products and professional services for all your heating, cooling, and ductless systems.

Returns

We do not accept returns after purchase.

Please ensure product compatibility and specifications before placing your order.

If you receive a defective product or an incorrect delivery, please contact our customer service immediately. Each case will be reviewed individually and may be covered by the manufacturer’s warranty.

Exchanges

We do not accept exchanges.

Any assistance requests must be directed to our team for follow-up or warranty service, when applicable.

Products covered by warranty

Some products (e.g., air conditioner or heat pump parts) may be covered under the manufacturer’s warranty.

In such cases, repair or replacement will be handled by the manufacturer or our technical team, in accordance with the warranty terms.

Contact us

For any questions regarding your purchase, please contact our customer service team.