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Montreal, Laval, North Shore and South Shore

Privacy Policy

Effective Date: September 15, 2023

At Tran Climatisation Inc., we attach great importance to the protection of our users’ privacy. This privacy policy aims to inform you about how we collect, use, share, and protect the personal information you provide to us when using our transactional website. By accessing our site and using our services, you agree to the practices described in this privacy policy.

Collection of Personal Information

We may collect personal information about you when you create an account, make a purchase, fill out a form, subscribe to our newsletter, participate in a survey, or interact with our site in any way. The personal information we may collect includes, but is not limited to, your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

Use of Personal Information

We use the personal information we collect to provide, manage, and improve our services. This includes processing transactions, shipping products, managing user accounts, sending updates about our offers, and responding to your support requests. We may also use your personal information in an anonymous and aggregated form for statistical and analytical purposes.

Sharing of Personal Information

We do not sell, exchange, or rent your personal information to third parties for marketing purposes. However, in certain cases, we may share your personal information with trusted partners who help us operate our website and provide our services (e.g., payment processors, delivery services, etc.). We require these third parties to protect your personal information in accordance with our guidelines.

We may also disclose your personal information if required by law, to protect our legal rights, to investigate suspected fraudulent activity, or to ensure the security of our website and users.

Security of Personal Information

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or accidental destruction. However, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

Cookies and Similar Technologies

Our website may use cookies and other similar technologies to enhance your user experience and collect non-personal information such as browsing data and preferences. You can configure your browser to refuse cookies, but this may limit certain features of our site.

For information on cookies, please visit the following web page: Cookies

Users’ Rights

You have the right to access, correct, update, and delete the personal information you have provided to us. If you wish to exercise these rights, please contact us using the provided contact information below.

Changes to the Privacy Policy

We may update this privacy policy periodically to reflect changes in our privacy practices. The modifications will be posted on this page with an updated revision date.